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Last updated: October 1, 2026
This policy explains how orders placed with wheelzon are processed and delivered.
When you place an order, we receive your items, address and pincode, and confirm the order with you over WhatsApp. Your order is processed once it is confirmed (and, where you pay online, once the payment is received).
We deliver to the address and pincode you give when ordering. If we can't deliver to your location, we will tell you when we confirm your order.
We will share the expected delivery time when we confirm your order. It depends on the item, your location and the courier or delivery method used, so it may vary. Pre-order items are delivered after their expected arrival date shown on the product page.
Any delivery charge is confirmed with you before you pay. There are no hidden charges added after your order is confirmed.
Where a courier or tracking number is available, we will share it with you on WhatsApp once your order has been dispatched.
Please check your order when it arrives. If an item is damaged, wrong or missing, message us within 7 days of delivery with your order details and photos so we can help. See our Refund Policy for what happens next.
For any question about your delivery, contact us using the details on this storefront.